Principal Agent appointed by IRCTC : Detailed Service Charges for booking

Principal Agent appointed by IRCTC : Detailed Service Charges for booking 

The below information was given by the Minister of State for Railways, Shri Bharatsinh Solanki in written reply to a question in Rajya Sabha on 17.8.2012. 

Indian Railway Catering and Tourism Corporation (IRCTC) appoints principal agents who in turn can appoint sub agents under them. 

Action is taken by IRCTC against Principal agents in case of fraudulent activities in accordance with the scope of their contractual obligations with IRCTC and the nature of the fraudulent activities. These actions include deactivation of Agent Ids, levy of penalty, suspension, etc.

IRCTC appoints Principal agents taking into consideration their annual turnover from travel business and the distributor/dealer/outlet network. 

IRCTC levies a service charge of Rs.10 per e-ticket for Second / Sleeper class and Rs.20 per e-ticket in case of all other classes {1AC, 2AC, 3AC, AC Chair Car (CC), 3E, First Class (FC)} irrespective of the number of passengers booked on an e-ticket on the IRCTC website. In case of tickets booked through IRCTC’s authorized agents an additional service charge of Rs.10/- per e-ticket in case of non-AC class (Second/Sleeper) and Rs.20/-per e-ticket in respect of other classes (1AC,2AC,3AC,CC,3E,FC) is levied. Proliferation of ticketing facility has been done for public convenience irrespective of pressure of work at the counters.

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